Frequently Asked Questions
Are your kaftans handmade?
Yes. Our kaftans are handmade by skilled Moroccan artisans, celebrating traditional Moroccan craftsmanship through detailed embroidery, elegant finishes, and distinctive designs.
How do I choose my size?
Please refer to our Size Guide for detailed measurements. If you are between sizes or need assistance choosing the right fit, please contact us before placing your order.
Can I order a custom size?
Yes. Custom sizing is available on selected designs. Please provide your measurements when ordering or contact us for assistance.
How long does delivery take?
Most U.S. orders are expected to arrive within approximately 1–2 weeks. Tracking information will be provided once your order ships.
Do you offer free shipping?
Yes! We currently offer FREE standard shipping on all U.S. orders.
Do you offer local delivery and Pay on Delivery in Cleveland, Ohio?
Yes. Customers in Cleveland and select nearby areas may be eligible for local delivery and Pay on Delivery. Please contact us to confirm availability for your location.
Can I return or exchange my kaftan?
Yes. We want you to feel confident shopping with Vellena. Eligible kaftans may be returned within the return period, provided they are unworn, unused, unwashed, and returned in their original condition with all tags and packaging. Custom-made or personalized items may not be eligible for return. Please review our Refund & Return Policy for complete details.
How can I contact Vellena?
You can reach us through our Contact page or via WhatsApp for faster assistance.